Refund policy
Last Updated: September 2, 2026
At Immersed Outdoors, we want our customers to be satisfied with the products and services they receive. Because many of our products are special ordered, vehicle- or boat-specific, or professionally installed, return eligibility may vary depending on the product and circumstances.
Returns
Eligible, unused products may be considered for return within 30 days of purchase. Products must be new, unused, uninstalled, and in their original packaging with all included parts, hardware, instructions, and accessories.
Proof of purchase may be required.
Returns are subject to inspection and approval by Immersed Outdoors and, when applicable, the distributor or vendor from which the product was purchased.
Special-Order & Custom Products
Special-order, custom, vehicle-specific, boat-specific, custom-fabricated, or specially configured products may be non-returnable or subject to manufacturer or distributor return restrictions and restocking fees.
Customers will be responsible for applicable restocking fees or return shipping charges assessed by a manufacturer, vendor, or distributor unless the return is due to an error by Immersed Outdoors.
Installed Products
Products that have been installed, used, modified, programmed, cut, drilled, painted, sprayed, wired, or otherwise altered generally cannot be returned unless the product is defective and eligible for warranty coverage.
Labor and installation charges are generally non-refundable once the work has been performed.
Spray-In Bed Liners & Custom Services
Spray-in bed liners, coatings, fabrication, custom installation work, and other services performed specifically for a customer's vehicle, boat, or equipment are non-returnable and non-refundable once the service has been performed.
If you have a concern regarding completed work, please contact us so we can review the issue, determine an appropriate resolution, and work with you to correct any eligible concerns.
Defective Products & Warranties
Defective products may be covered by the manufacturer's warranty rather than our standard return policy.
Immersed Outdoors will make reasonable efforts to assist customers with eligible manufacturer warranty registrations and claims. Warranty approval, replacement, repair, and other remedies are subject to the manufacturer's applicable warranty terms.
Refunds
Approved refunds will generally be issued to the original method of payment when possible.
Original shipping charges, return shipping costs, restocking fees, special-order fees, and completed labor or installation charges may be non-refundable unless the return resulted from an error by Immersed Outdoors.
Cancellations & Missed Appointments
Please contact us as soon as possible if you need to cancel or reschedule an order or scheduled service.
Orders that have not yet been placed with a manufacturer, vendor, or distributor may generally be canceled without penalty.
Once a special-order or customer-specific product has been ordered, cancellation may not be possible or may be subject to restocking, cancellation, or shipping fees imposed by the manufacturer, vendor, or distributor.
Appointments resulting in a no-call, no-show may require a deposit before another appointment can be scheduled.
We understand that plans can change. If you are unable to make your scheduled appointment, we kindly ask that you provide at least 48 hours' notice whenever possible. As a small business, advance notice gives us an opportunity to offer that appointment time to another customer.
Questions or Return Requests
Before returning a product, please contact Immersed Outdoors so we can confirm return eligibility and provide any necessary instructions.
Immersed Outdoors
Morristown, Tennessee
Phone: (423) 317-0222
Email: ImmersedOutdoors@gmail.com