Privacy policy
Last Updated: September 2, 2026
Immersed Outdoors respects the privacy of our customers and website visitors. This Privacy Policy explains the types of information we may collect, how we use that information, how we may communicate with you, and how your information may be shared and protected.
Information We Collect
We may collect personal information when you contact us, visit or submit information through our website, request a quote, call or text our business, send us an email, schedule an appointment, purchase a product or service, register a product for warranty coverage, or otherwise interact with Immersed Outdoors.
Information we may collect includes:
- Name
- Phone number
- Email address
- Mailing, billing, or service address
- Vehicle or boat information
- Product and service information
- Appointment and scheduling information
- Purchase and transaction information
- Warranty and product registration information
- Communications you have with our business
- Other information you voluntarily provide to us
Our website may also automatically collect certain technical information, such as browser type, device information, IP address, pages visited, and general website usage information through cookies or similar technologies.
How We Use Your Information
We may use customer information to operate our business and provide requested products and services, including to:
- Respond to questions and customer inquiries
- Prepare and provide quotes or estimates
- Identify products appropriate for a customer's vehicle, boat, or requested service
- Schedule, confirm, or reschedule appointments
- Provide updates regarding jobs, installations, orders, products, or parts
- Notify customers when work is completed or ready for pickup
- Process purchases and maintain transaction records
- Communicate regarding products or services purchased or requested
- Register eligible products for manufacturer warranties or extended warranties
- Submit or assist with warranty claims
- Provide customer service and technical support
- Maintain customer and business records
- Send invoices, receipts, estimates, or other business documents
- Improve our website, services, and customer experience
- Comply with applicable legal, accounting, or regulatory requirements
How We Communicate With You
Depending on the information you provide and the nature of your interaction with Immersed Outdoors, we may communicate with you by telephone, text message (SMS), email, or other reasonable communication methods.
Communications may relate to inquiries, requested quotes, estimates, appointments, product availability, orders, parts, installations, job status, pickup notifications, invoices, receipts, warranty registrations or claims, customer service, and other matters related to your relationship with Immersed Outdoors.
SMS/Text Messaging
If you provide your mobile phone number and consent to receive text messages from Immersed Outdoors, we may communicate with you by SMS regarding your inquiries, requested quotes, appointments, orders, products, parts, installations, job status, pickup notifications, warranty information, customer service needs, and other communications related to products or services you have requested or purchased.
Message frequency varies depending on your interactions with us. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance or contact Immersed Outdoors using the contact information provided below.
Mobile phone numbers, SMS consent, and SMS opt-in information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
Information may be provided to a manufacturer, vendor, service provider, or other third party when necessary to fulfill a customer-requested service, such as registering a product warranty or processing a warranty claim. This does not include sharing SMS consent or opt-in information for third-party marketing purposes.
Email Communications
If you provide your email address to Immersed Outdoors, we may use it to communicate with you regarding inquiries, requested quotes, estimates, appointments, orders, products, services, invoices, receipts, warranty registrations, warranty claims, customer service, or other matters related to your interactions with our business.
We may also use email to send information about Immersed Outdoors products, services, company updates, or promotions where permitted by applicable law.
Promotional email communications will include an appropriate method for opting out or unsubscribing when required. You may also contact us directly to request that you no longer receive promotional email communications.
Opting out of promotional emails does not prevent us from sending necessary transactional or service-related communications regarding an active order, appointment, warranty, purchase, account, or other ongoing business matter.
Sharing of Personal Information
Immersed Outdoors does not sell or rent customer personal information.
We may share limited information with service providers, vendors, manufacturers, payment processors, technology providers, or other parties when reasonably necessary to operate our business or provide a product or service requested by a customer.
For example, customer information may be provided to a product manufacturer when necessary to register a warranty, obtain an extended warranty, verify product eligibility, or process a warranty claim.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, property, or legal rights.
Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Payment Information
When payments are processed electronically, payment information may be handled by third-party payment processors or financial service providers. Immersed Outdoors may not directly store complete credit or debit card information processed through these providers.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand website traffic and usage, remember preferences, and improve the user experience.
Your browser may allow you to control or disable cookies. Disabling certain cookies may affect how some website features function.
Data Security
We use reasonable administrative, technical, and operational measures to safeguard the personal information entrusted to us. However, no electronic transmission, communication method, or data storage system can be guaranteed to be completely secure.
Data Retention
We may retain customer information for as long as reasonably necessary to provide services, maintain transaction and warranty records, comply with accounting, tax, legal, or regulatory obligations, resolve disputes, protect our legal rights, and maintain appropriate business records.
Your Privacy Choices
You may contact Immersed Outdoors to request access to, correction of, or deletion of personal information we maintain about you.
Certain information may need to be retained when reasonably necessary for legitimate business purposes or as required or permitted by law. This may include information associated with purchases, invoices, accounting and tax records, warranties, warranty claims, disputes, fraud prevention, or other legal and business obligations.
You may opt out of SMS communications at any time by replying STOP to a text message from Immersed Outdoors.
You may opt out of promotional email communications by following the unsubscribe instructions provided in the communication, when applicable, or by contacting us directly.
Requests regarding your personal information or communication preferences may also be submitted using the contact information provided below.
Third-Party Websites and Services
Our website may contain links to or integrate with third-party websites, platforms, manufacturers, payment providers, communication providers, or other services.
Those third parties may have their own privacy policies and practices. Immersed Outdoors is not responsible for the privacy practices of third-party websites or services that we do not control.
Changes to This Privacy Policy
Immersed Outdoors may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, would like to make a privacy-related request, or have questions about how your information is handled, please contact:
Immersed Outdoors
Morristown, Tennessee
Phone: (423) 317-0222
Email: ImmersedOutdoors@gmail.com